We hope you adore your Loome pieces. But if something’s not quite right, just get in touch within 14 days of purchase at hello@loomelifestyle.co.uk, and we’ll guide you through the process.

Once your return is approved:
• Please organise return shipping using your local post office or courier
• Items must be returned in their original condition and packaging, unused and undamaged
• We recommend a tracked service and keeping proof of postage, as returns are your responsibility until they reach us
• If your item is faulty or we’ve made an error, we’ll cover the return shipping for you

Once we’ve received and inspected your item, we’ll email you to confirm your refund or credit.

 A gentle reminder: many of our products are handmade, which means they’re full of character -  perfectly imperfect by nature.

Thoughtfully made by human hands, with care in every detail. However, if something isn’t quite right with your order, please get in touch with your order number and a little information about the issue. Photos are helpful too, and we’ll be in touch to help.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We ship all orders from the UK

Our aim is to dispatch your order within 48 hours of receipt for orders placed before 1pm (Monday–Friday) – or the same day for Express Delivery.

All parcels are fully tracked, so you can follow your delivery via the link in your confirmation email.

Need help? We’re always happy to assist,  just email us at hello@loomelifestyle.co.uk.

UK DELIVERY OPTIONS

• Standard parcels cost £4.95 and are sent via Royal Mail and fully tracked
• Estimated delivery time: 2–5 working days (please allow for a little longer during busy times)
• Next Day Delivery (Mon–Fri before 1pm): £9.50
• Free Standard Delivery on orders over £150

 INTERNATIONAL SHIPPING

We ship worldwide using a secure, tracked service.
• Europe: £20 | Arrives in 5–14 working days
• Rest of the world: £28 | Arrives in 7–21 working days

 Please note:
• Customs delays may occasionally affect delivery times
• International duties and taxes are not included and may be payable on arrival, depending on your country
• As our pieces are handmade in small batches, some items may take a little longer to dispatch if temporarily out of stock, we will keep you informed. Please allow 7–14 working days if so.

We restock many of our collections regularly, although some pieces are made in small batches and may take a little longer to return. Others are limited runs and, once they’re gone, they’re gone.

If something you love is out of stock, please get in touch and let us know which item you’re looking for. We’ll be happy to let you know if it’s due back.

Email us at hello@loomelifestyle.co.uk.